Yolanda E. DuPree

PO Box 154, 132 Chapelcross Road

Vance, SC  USA 29163

Tel: 803-496-7241

Cell: 803-230-0600

Fax: 803-496-7241

yolandaedupree@yahoo.com

 http://www.GotResume.net/YolandaDuPree

Objective

Seeking competitive but challenging position where I am able to demonstrate over my years of experience and work history my work ethics, morals and skills that will show I would be as I always an trustworthy, hardworker, honest and depdendable when and if needed.

Work Experience

• Schedule meetings and coordinate special projects as needed.

• Received and handled inbound as well as outbound calls from customers/authorized parties.

• Handled escalated calls when other team members were unable to come to a resolution.

• Ability to multitask and adapt to everyday change in any department.

• Develop and implement initiatives to make an enjoyable place to work.

• Ability to adapt to everyday changes in department.

• Coordinating and assisting with department presentations and meeting preparation.

• Maintain department procedures in order to meet daily goals.

• Received certificate of acknowlegement from managers regarding training other departments.

• Compiled spreadsheets/reports daily and distributed.

• Prepared and distributed work to team members daily to work.

• Compliance reviewed daily end of each work shift to confirm work completed was accurate.

• Created and maintained new employees hiring procedures, checklists, and assigned to desk •  Tracked and reported team members attendance, Paid Time Off (PTO), and reviewed assigned and completed work of each member by the end of the day. •  Capacity to work overtime, as required. •  Ability to meet high production goals and quality standards. •  Assisted working with multiple levels of management in different departments upon meeting deadlines. •  Reviewed, listened and observed with quality assurance representatives 2 and 3 and provided feedback and coaching on work being done by team members being monitored while speaking with customers and/or authorized third party for accuracy as to what is being relayed to the party. •  Prepared and updated next day, week and/or calendar and agenda upon ending of each work day. •  Has exceptional reporting/analytical skills and understanding of operations policies and procedures. •  Handled escalated calls when other team members were unable to come to a resolution. •  Prepared, edited, distributed, and/or corrected specialized and/or complex documents to managers. •  Trained new hires as well as permanent employees/managers within different departments regarding daily workflow process and procedures. •  Prepared and distributed work to team members daily to work. •  Compliance reviewed daily end of each work shift to confirm work completed were accurate.

•  Performed a variety of operational tasks for a moderately complex to complex process or functions for manages in different departments. •  Took accountability for entire process from receipt of work to resolution and closure. •  Gathered, composted and distributed information among various teams working in various areas within the same department. •  Ability to multi-task and prioritize work in order to meet deadlines and goals set. •  Received and handled inbound as well as outbound calls from customers/authorized parties. •  Set and confirmed date and time for conference and/or breakout rooms scheduled meetings and training. •  Handled escalated calls when other team members were unable to come to a resolution. •  Trained team members as well as management daily with workflow process in different areas. •  Prepared minutes at each meeting and distributed to necessary staff members in management prior to ending work shift. •  Prepared and distributed work to team members daily to work. •  Compliance reviewed daily end of each work shift to confirm work completed was accurate.

• •  Received and handled inbound as well as outbound calls from customers/authorized parties. •  Setup folders while speaking with customers and/or authorized third parties regarding workout options of retention or liquidation with homeowners property(s).•  Scheduled meetings for managers as well as team members as needed. •  Prepared and distributed work to team members daily to work. •  Set and confirmed date and time for conference and/or meeting breakout rooms for meetings and training. •  Ordered and received appraisals as well as titles placed in folders and forwarded folder to negotiators to review for workout resolution.  •  Gathered, created, composed and distributed spreadsheets and reports to managers as well as team members to review and work. •  Handled escalated calls with customers and/or authorized third parties for resolution. •  Compliance review to confirm assigned work is accurate prior to completion and forwarded to assigned underwriter/negotiator to decision file.
  •  Meet set goals and deadlines each week and received best shot awards.  

•  Received and handled inbound as well as outbound calls from customers/authorized parties. •  Spoke with borrowers regarding status of workout options at hand.• Contacted and spoke with negotiator or manager regarding status of loan and if anything else is needed.•  Reviewed LIV system to research and confirm if all documents requested have been received, updated signed and dated.•  Resolved complex customer issues using multiple resources.•  Prepared, edited, distributed, analyzed and/or corrected specialized and/or complex documents. •  Set and confirmed date and time for conference and/or breakout room scheduled meetings and training.  
•  Ability to adapt to everyday changes in department.

•  Front desk receptionist received incoming phone calls and transferred to requested staff members. •  Received, separated and distributed incoming mail to staff members. •  Updated, prepared and distributed daily reports and work for team members as well as team leads to review. •  Updated status of new hired employees and former employees no longer employed. •  Ordered daily equipment, supplies and distributed accordingly. •  Setup and confirmed date and time for conference meetings and training. •  Backup administrative assistant when and as needed.•  Uploaded all loan documents in system and ordered appraisals.

• Answered incoming and made outbounds calls with customers requesting assistance.

• Sold retail banking products and services to existing customers.

• Sold retail banking products to new and prospect customers daily.

• Dailed reviewed and reconciled accounts, mailing and property address changes, stop payments, opened and closed accounts, notary public and worked as a teller as well.

• Backup administrative assistance as and when needed.

• Prepared and updated next day, week and/or calendar and agenda upon ending of each work day.

• Scheduled and took daily, weekly and monthly meetings in the main office as well as 3 group homes with staff members.

• Scheduled weekly doctor appointments for peers living in the 3 separate group homes as and when needed.

• Received, created, composed and type weekly summary reports for staff members as well as probation officers in the Juvenile Justice System.

• Billed Medicaid weekly for each peer living in the group homes.

• Scheduled and planned extracurricular activities such as scheduling a day at Carowinds.

• Prepared and updated next day, week and/or calendar and agenda upon ending of each work day.

Education

Skills

Detail Oriented, Microsoft Office Skills, Customer Service and Excellent Phone Etiquette, Trainer, Time Management, Analytical, Compliance Reviewer, Administrative Skills, Organizier and Planner, Receptionist Skills, Proficient in use of Microsoft Office skills.

Acknowledgements

Promotions, Best Shot Awards, Nominated for Excellent Service, Certificate of Training Satisfication regarding daily workflow procedures and process, created New Hire Workflow Training Manuals.

Relocation

Willing and Eager to Relocate if necessary.

References

Karen J. Johnson Work Director II 3480 Stateview Boulevard Fort Mill, SC 29715 803-835-1260 email address: Karen.j.johnson@wellsfargo.com Lawand DeeseSenior Loan Adjustor 3480 Stateview Boulevard Fort Mill, SC 29715 704-719-7301 email address: Lawand.deese@wellsfargo.com Constance JohnsonLoan Servicing Specialist II 3480 Stateview Boulevard Fort Mill, SC 29715 980-613-3962 email address: constance.johnson@wellsfargo.com Nancy RigginsOrangeburg Regional Hospital - Human Resources Riley Road Orangeburg, SC 29115 803-707-8238 nancyriggins!@aoi.com Connie EllerbeSenior Loan Adjustor 3476 Stateview Boulevard Fort Mill, SC29715 803-396-6231 email address: connie.ellerbe@wellsfargo.com