Lanesha J Bryant

6022 Grove Creek Lane

Charlotte, NC USA 28273

Tel: 980-475-7113

Cell: 980-939-9160

[email protected]

Objective

An energetic Manager with a passion for the restaurant industry, a degree in Business and over 4 years of combined experience with salaried management and the restaurant industry.  Seeks a long term career in casual dining where I can grow and contribute my current skills in problem-solving, managing and motivating a team, encourage teamwork hardwork and harmony amongst each other, believes in giving excellent customer service, and a strong sales background.

Work Experience

• Preforms daily operations such as P and L reports, sales and labor, production reports.

• Responsible for the crew and management scheduling, responsible for truck ordering food and supplies, various vendors, and all administrative paperwork.

• Responsible for employee certifications as Training Coordinator, making sure employees stay up to date in current certifications and get recertified in an allotted time.

• Delegating duties and responsibilities, work areas to crew members.

• Trains and motivates new crew members to a variety of work stations, also manages up to 13 crew members and taking care of the customer all in the same time in a fast paced environment.

• Resolving customer and employee complaints or concerns, while still applying company policies and procedures.

• Consistently meets or exceeds 97 or above on state health inspections.    

• Consistently goes above and beyond what my responsibilities are.

• Balanced currency, prints reports beginning to ending shift, calculates daily transactions.

• Handled inquiries, billing, resolving complaints, adjusting and making corrections when necessary, customer satisfaction and applying company policies and procedures.

• Maintained 80% and above of quota with combination of coverages and upsells.

• Ability to be unsupervised in a fast paced environment.

• Balanced currency, prints reports, calculates daily transactions, and email the EOD reports to corporate all while being unsupervised. 

• Confer with company officials to develope methods and procedures to increase sales, expand markets, business to business and consumer sales.

• Handled billing inquiries, accounts, complaints all while applying company policies and procedures.

• Maintained an above average of 80% or above of my quotas. 

• Meet and qualify all prospective residents, process applications and confidential client information, rental deposits, process to meet company standards for approval procedures.

• Listen to resident complaints and concerns, solve residential issues, apartment maintenance complaints.

• Answer phones, appointments, show models and units to prospective clients.

• Fast paced environment.

• Informed customers of current specials, upsell products, prepare checks, collect cash and credit card payments.

• Check customer identification to ensure legal age for drinking alcoholic beverages, maintains clean workstation, high level of satisfaction.

• Helped in the fund raiser Make A WISH Foundation, together with the success in raising $15000.00.

Education

Skills

• Excellent communication with customers and employees.  

• Certification in ServSafe.

• Problem solving 

• Various software applications and advanced in office systems.

• Sales

• Training

• Time management